Refund policy

Returns & Refunds Policy

Last updated: July 13, 2026

Nature of Our Products

All products sold on GuidesVault.store are digital downloadable goods (e.g., guides, templates, e-books, or digital files). Because these products are delivered electronically and can be accessed, downloaded, or viewed immediately after purchase, all sales are final and we do not offer refunds or exchanges once a digital product has been delivered or downloaded, except as outlined below.

When We Do Offer a Refund

We want you to be satisfied with your purchase. We will issue a full or partial refund in the following situations:

• Technical issues: The file is corrupted, defective, or fails to download/open despite following provided instructions.

• Duplicate purchase: You were accidentally charged twice for the same item.

• Product not as described: The item significantly differs from its description on the product page.

When We Do Not Offer a Refund

• Change of mind after downloading the product.

• Failure to read the product description before purchasing.

• Incompatibility with your device or software (please check file format requirements before buying).

• Requests made more than [7/14] days after purchase.

How to Request a Refund

If you believe you qualify for a refund under the terms above, please contact us at hello@guidesvault.store within [7/14] days of your purchase. Include:

• Your order number

• The email used at checkout

• A brief description of the issue (and a screenshot, if applicable)

We aim to respond to all refund requests within [24–48 hours] and resolve valid claims within [3–5 business days].